Sales Tax, Codes & Declined Cards
Tax, discount codes and declined card problems.
Sales tax
Tax is calculated automatically from your delivery address at checkout, using the current rate for that location. If you are in a state that requires sales tax it is added to your total; if you are in a state that does not, you will see no tax line at all.
One code per order
Only one promo code applies to an order, and codes cannot be stacked or combined. Each amount is a minimum paid merchandise subtotal before shipping, tax and discounts. There is no upper spending limit: a $350 order can still choose 4COASTERS or WORRYFREE. Free items do not increase the qualifying subtotal.
See the current codes and choose any offer whose minimum you meet:
If your card is declined
Nearly always this is between the card and the issuing bank rather than anything on our side. The usual causes are a billing address mismatch, a security hold triggered by an unfamiliar merchant, or available funds.
- Call the number on the back of the card. Your bank can see the decline reason, and we cannot.
- Ask them to authorise the transaction, then try again.
- If it still fails, call us on 1-800-651-2747 or start a live chat and we will look at it from our end.