Ordering & Checkout
Shop Pay Explained
What Shop Pay is, why it is not us, how to check out without it, and the address override that catches people out.
View article →Protection Plans
The 5-year stain plan and shipping protection: what each covers, what they cost, and the timing that decides whether you can still add one.
View article →Still stuck? Katie’s got it.
Ask in plain English, any time of day. If something needs a human, she hands it to our team with your conversation and order attached — you’ll hear back by email within one business day.