Returns & Exchanges
Returns & Refunds
How to start a return and get refunded.
View article →Restocking & Return Shipping Fees
Restocking fees and return shipping costs.
View article →Exchanges & Free Gifts
How exchanges work and what happens to a gift.
View article →Lost, Damaged & Incorrect Orders
Reporting a damaged, missing or wrong item.
View article →Cancelling an Order
When an order can still be cancelled.
View article →Pricing Errors & Disputes
How pricing mistakes and payment disputes are handled.
View article →Still stuck? Katie’s got it.
Ask in plain English, any time of day. If something needs a human, she hands it to our team with your conversation and order attached — you’ll hear back by email within one business day.