A return has two costs: a restocking fee charged as a percentage of the item price, and round-trip shipping. Both come off your refund.

The restocking fee depends on how fast you file

  • Filed within 7 days of delivery — 10%
  • Filed from day 8 up to day 30 — 20%
  • Returned with no authorisation number — 25%

The gap between the first two tiers is the single easiest thing to control. On a $400 rug, filing on day 3 rather than day 10 keeps $40 that would otherwise go in fees.

Return shipping

  • Single-item orders, continental US: we can provide a return label for $19.99.
  • Multi-item orders: labels are provided at the actual rate the carrier bills us, not the $19.99 flat rate.
  • Your own carrier: you are welcome to arrange your own shipping instead.

You choose the carrier when you start the return in the Returns Portal. We generate the label for either UPS or FedEx and email it to you.

Round-trip means both legs. The outbound cost of getting the rug to you is included even when the order originally shipped free.

Orders that used a free expedited shipping code

If your order shipped on a free expedited shipping promotion, a return is refunded minus the actual round-trip expedited amount, which is higher than standard ground.

Exchanging one of those orders means covering all the exchange shipping yourself.

The cheaper alternative

If the hide is not right rather than not wanted, exchange it. Your first cowhide rug exchange includes a free return label, and you only pay a difference if the new hide costs more.